How does personalization work?
Choose the product you wish to customize and upload your photo, image, or file directly on the product page when the option is available. Each creation is then carefully prepared before printing.
What photo quality should I submit?
To get the best possible result, choose a clear, well-lit photo in its original resolution. Avoid screenshots, images from Messenger, or highly compressed photos as much as possible.
Not sure if your photo is suitable? Feel free to contact me before ordering.
How long does it take to prepare my order?
Most products are made especially for you. The preparation time may therefore vary depending on the product, the quantity ordered, and the time of year.
The lead times indicated on the shop correspond to production time and do not include the carrier's delivery time.
Do you offer delivery?
Yes. Orders can be shipped within Canada. Available shipping options and costs are displayed at checkout.
Local pickup may also be offered in Lévis when this option is available at checkout.
Can I modify my order after placing it?
Contact me as soon as possible. Since many creations are personalized and made to order, modifications may no longer be possible once production has begun.
Will the colors be exactly as they appear on my screen?
Colors may vary slightly between a screen and the printed product. Screens, materials, and different printing techniques can all slightly influence the final result.
How do I care for my creation?
Care instructions vary depending on the product and the material used. When special precautions are necessary, they are indicated on the product page or provided with your order.
If you have any doubts, contact me before washing or cleaning your creation.
What should I do if my order arrives damaged or has an issue?
Contact me promptly with your order number as well as photos of the product and the packaging. I will be able to examine the situation and propose the appropriate solution.
For more details, please also consult the Légende de Pixel refund policy.
Do you take corporate orders?
Yes. Légende de Pixel also offers personalized creations for businesses, shops, events, teams, and other bulk projects.
For a corporate request, use the For businesses page to send me the details of your project.
I have another question
You can contact me directly from the Contact page. I will take the time to answer you and guide you based on your project.